Return & Refund Policy

  RETURN POLICY

If You have received any product which is defective, damaged, wrong item sent, item missing or You no longer wish to keep the product, You may return the products to the address specified by Us. You need to follow the below mentioned guidelines and arrange for return pick-up within two (2) business days.

         You may call Our customer service representative at +91 9352211860 or at suppot@zayelle.in and We shall arrange for the return pick-up within two (2) business days. You are required to keep a copy of the invoice highlighting the items to be returned. Once We receive the products at our address, You will receive an email confirmation regarding the same.

     If the return pick-up option is not available in your area or if You choose to return the products yourself, include the required return documentation with Your package. You can return the package using any courier/ postal service of your choice.

         If You wish to exchange the products, You must submit the following at the time of exchange: (a) Product Return Form; (b) Reason for Return; (c) Copy of Invoice; (d) Copy of Customer Order Receipt; (e) Products to be returned.

          Please note that the return shipping cost will be borne by you in case you wish to return the item for the reason “I no longer need / wish to keep the item”.

         You agree and understand that:

(a)           Certain items are non-returnable, an icon on the item description page would specify that the item can’t be returned;

(b)          the product must be returned in the original condition they were received in with all the accompanying accessories, if any;

(c)           Replacement/ refund would only be initiated once the return is received and been inspected for defect/ damage;

(d)          Items that You wish to return must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories.

      CANCELLATION AND REFUND

         To cancel any order placed by You on the Platform, please visit the ‘accounts’ section in Your profile and choose the option to cancel the order.

         We reserve the right to cancel any order if: (a) the address provided by You is either wrong or falls outside the delivery zone; (b) there is lack of information, direction or authorization from You at the time of delivery; and/or (c) some or all the items ordered by You are unavailable at the time the order is being processed.

     You cannot cancel any orders when the order is in process. You can cancel your order for a product at no cost any time before the products are dispatched from Our end and We send the dispatch confirmation e-mail/notification relating to that product confirming that the product has been dispatched for delivery. Unfortunately, an order cannot be cancelled once the item has been dispatched for delivery and/or the same is delivered to You, in which case you will have to return the items to Us after delivery by following Our Return Policy. Kindly refer to the Return Policy. In case You want to cancel the order at the time of delivery of products, ie., at the point of delivery, You may do so through the Platform; then the same will be marked as cancelled at the same time by the delivery associate.

          Once We receive the products from You at our address, We will conduct a quality check. Once the products have passed the quality check based on Your specifications and criteria for cancellation, We will initiate the process of refund within 2 (two) business days.

         Upon cancellation, You will be notified of the same by email/SMS and refund about cancellation will be made in the following manner:

(a)           Electronic payment (credit card, debit card or net banking) – refunds are processed within 2-5 business days or such other timeline as prescribed by the applicable banks/financial institutions, whereby You will need to update Your financial information to enable Us to process a refund to Your account;

(b)          Mixed Payment (credit card, gift cards or credit points) – The refund amount shall be paid through the same mode of payment. The gift card amount shall be added to Your account under points, based on the applicable timelines as decided by the Company and/or the banks/financial institutions, as applicable, and can be used for redemption towards future purchases;

        You understand and agree that: (a) We have the authority to make the final decision on refund amount and when it is generated; (b) refunds will happen through the same mode by which the payment was made, however, You may have the option to request for a change to credit/ reward points, which will be approved by the Company; (c) If your refund doesn’t appear in Your Account, and the processing time for Your payment method has passed, You may contact Us for further assistance.        If the original payment method You used to make the payment (credit/ debit card) is no longer valid, We will issue the refund through a demand draft. When We receive a payment failure notice from Your bank, We will send you an e-mail/any other notification asking You to call us. When you call Us back, We will collect Your name and the address where You want the demand draft to be sent, and proceed with the refund.