ZAYELLE

Shipping Policy

How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
  • International Shipping – International clients do not pay import duties levied by their government to zayelle. Clients will have to pay the customs duty to the courier provider in order to receive the product.

How are items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

We pride ourselves on the quality of our packaging.

What is the range of locations to which zayelle ships their products?

zayelle ships throughout India! zayelle now ships to Nepal; login soon to our website as we add more countries to our shipping locations.

My order has been shipped. Now how can I track it?

After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 24 hours of the confirmation, you can then check the status of your package through the 'Track' button on the 'My Orders' section. You can also choose to receive your order updates on WhatsApp.

Are there any shipping charges applicable on my order?

  • We have standard shipping charges for most addresses.
  • India shipping charges - A flat Rs.70 charge is applied to all orders below Rs.499, while there is free shipping for all orders above Rs.499.
  • International shipping charges-A flat rate of all Rs.500 will be charged for all orders below Rs.5000, while there is free shipping for all orders above Rs.5000.
  • We are currently not accepting Cash On Delivery orders below Rs.499 or above Rs.50,000.

Does zayelle ship outside India?

At present zayelle ships only to Nepal. However, we are working on starting international delivery to many other countries, so stay tuned!